So, this might be surprising to those of you that know me. I actually am no longer mad about my laptop bullshit taking so long. i have decided that i don't matter to this big-ass company that i spent my hard earned money with. Last monday i called and talke to "Ryan" in customer resolution department. He told me he had no record of me speaking with "Maria" the week before. whatever dude, don't make me go to the freaking phone records on you. So anyhow, today i couldn't reach "Ryan", he was on the phone. but, the dude that took the call looked up my order # and told me my cord was on back order but it should be delivered soon and Ryan would call me today. that was around 11am. it's now ten o'clock pm. i'm not waiting by the phone. HP is losing a loyal customer. it didn't have to be like this for us. we used to be strong. i'm over it....i'm over YOU HP. Kiss my ass HP.
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